Jamie Buckley, VP Customer Service
Jamie Buckley has more than 20 years experience in the technology and financial services sectors and has held senior executive positions at Apple Inc., Bank of America, and Providian. At Apple, Buckley led the telesales division for the Online Store where he increased revenue from $236M to $487M over a two-year period. He was instrumental in developing an ancillary sales channel that produced triple-digit growth in the iPod and AppleCare product lines. Mr. Buckley was previously the Senior Vice President of Sales & Service at Providian and helped fuel the aggressive portfolio growth increasing assets under management from $700 million to $26 billion. He also led the customer contact areas and managed 2,200 people at 8 locations, across 5 states. Previous experience includes customer-facing leadership roles at Citibank and Bank of America, where he managed Customer Service for the credit card division. Buckley has written and published two books on customer service and sales, "Customer Magic," and "Customer Magic Two".